What is Your Shipping Policy?Updated 2 months ago
We are pleased to offer free shipping on orders over $150, and free returns on all online orders at this time.
Australia
FREE Standard Authority to leave on orders $150
$9.99 Standard Authority to leave on orders under $150
Express Authority to leave at $14.99
Authority to leave (ATL) allows packages to be left at address without signing.
Please note shipping times reflect business days and does not include order fulfilment period.
Shipping times:
Metro: 2-4 Days
Regional: 4-7 Days
Express: 2-3 Days (No PO Boxes)
(All suggested time-frames are noted as business days)
New Zealand
Packages should be received within 7 business days from dispatch
*Please Note: Delivery to PO Boxes, Parcel Lockers, Parcel Collect & My Post addresses are limited to Standard ATL Shipping option only.
Order processing times:
Standard: 3-7 Days
Express: 2-3 Days
Packages should be received within 2-4 working days for metro areas, and between 4-7 days for regional areas. A shipping confirmation email will be sent when your order leaves our warehouse. Please note: Fridays, weekends, national / state/ region public holidays and peak periods may affect dispatch and shipping times.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact Customer Service so we can assist you.
ATL (Authority To Leave)
All our online deliveries are shipped with an ATL - Authority To Leave. This gives the courier the right to leave your order somewhere safe on the premises if you are not home at the time of delivery. We always recommend that you choose a delivery location where someone can accept your delivery.
If you'd prefer your order to require a signature on delivery, please request this by contacting our friendly Customer Support team once you have placed your order.
Stolen Parcels
It is the customers responsibility to nominate a safe and secure shipping address. Spyder Australia is not responsible for any stolen or missing parcels once an order has been delivered to the nominated address.
Damaged Parcels
Spyder Australia is not liable for any damage sustained to parcels once successfully delivered to the nominated address.