Warranty and Terms of UseUpdated 2 months ago
Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned goods.
Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only—ski jackets and ski pants. Spyder's warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.
Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product—it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder's Limited Lifetime Warranty.
This warranty does not cover:
Damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colours and materials over time and usage
Pant legs slashed by ski edges
Goose down feather pull-through is normal and not warrantied
Natural UV fading of colours
Real or faux fur
Damage to water-repellent coatings due to duct tape application, melting, or abrasion
Spyder does not warranty purchases through consumer resale sites such as Craig's List, or eBay
Counterfeit and Sample products
To make a warranty claim, return the good(s) to your place of purchase or contact our Customer Service team for instructions. Please do not send the faulty item back without making contact with our Customer Service team.
It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.
UG Manufacturing Co Pty Ltd (ABN 63 005 047 941)
UG Manufacturing Co Pty Ltd
PO Box 234
NORTH GEELONG VIC 3215
ABN: 63 005 047 941