Frequently Asked Questions regarding Spyders Warranty Policy.

WHAT IS SPYDER&apos;S WARRANTY POLICY?Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only&#x2014;ski jackets and ski pants. Spyder&apos;s warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.&#xA0;DEFINE &quot;LIMITED LIFETIME WARRANTY&quot;Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product&#x2014;it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder&apos;s Limited Lifetime Warranty.&#xA0;WHAT IS NOT COVERED UNDER SPYDER&apos;S WARRANTY?<ul><li>This warranty does not cover damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colours and materials over time and usage</li><li>Pant legs slashed by your ski edges? Slap your tuner on the back and congratulate him on a sharp edge, but the cuts are not covered under our warranty</li><li>Goose down feather pull-through is normal and not warrantied</li><li>Natural UV fading of colours</li><li>Real or faux fur</li><li>Damage to water-repellent coatings due to duct tape application, melting, or abrasion</li><li>Spyder does not warranty purchases through consumer resale sites such as Craig&apos;s List, or eBay</li><li>Counterfeit and Sample products</li></ul> THE WARRANTY SMALL PRINT<ul><li>In Europe, Spyder offers a 2-year policy and is subject to individual country&apos;s laws and regulations.</li><li>Within the U.S., rights under U.S. warranty laws vary state-to-state.</li><li>In Canada, warranty rights may vary by province</li></ul>&#xA0;HOW SHOULD I CARE FOR MY SPYDER APPAREL?To wash, follow the care label on the inside of the garment. Zip all zippers prior to washing, and close all Velcro. To boost waterproofness, we recommend washing in&#xA0;<a href="https://www.nikwax.com/en-gb/products/cleaning/tech-wash&amp;tx-direct-wash-in/" style=" text-decoration: underline;" target="_self">NIKWAX Tech Wash</a> rather than generic washing detergents. Use caution around heat sources, including heaters and fireplaces as technical fabrics can melt, and this is not covered under our warranty policy.&#xA0;CAN I USE WATERPROOFING PRODUCT WHEN I WASH MY SKIWEAR?Sure, we recommend&#xA0;<a href="https://www.nikwax.com/en-gb/products/cleaning/tech-wash&amp;tx-direct-wash-in/" style=" text-decoration: underline;" target="_self">NIKWAX TX Direct; visit NIKWAX for options</a> and follow the package&apos;s instructions. Waterproofing products and tech wash can be purchased from most adventure stores, we strongly recommend you avoid generic washing detergents, fabric softeners, bleaches, wash additives, dry cleaning and washing in high temperatures on non-gentle cycles.&#xA0;CAN I GET A REPLACEMENT ZIP-OFF SLEEVE (GOOGLE WIPE, BELT, HOOD, ETC) FOR MY JACKET?Sorry, due to storage, production, and constantly progressing designs, we can&apos;t replace lost components.

Warranty Policy

HOW DO I RETURN MY GARMENT FOR WARRANTY EVALUATION?. Follow these steps:. Review our Warranty Policy page. Ensure the garment is clean. Bring the garment back to the authorised Spyder dealer where the item was purchased. Remember to bring your receip

HOW DO I RETURN MY GARMENT FOR WARRANTY EVALUATION?Follow these steps:<ol><li dir="ltr" style="text-decoration:none;"><a href="https://spyder.gorgias.help/en-US/warranty-policy-639411?isEmbedded=true" style="text-decoration:none;">Review our Warranty Policy page</a>.</li><li dir="ltr" style="text-decoration:none;">Ensure the garment is clean.</li><li dir="ltr" style="text-decoration:none;">Bring the garment back to the authorised Spyder dealer where the item was purchased. Remember to bring your receipt. Many dealers will return items to Spyder on your behalf, individual stores&#x2019; policies may vary.</li><li dir="ltr" style="text-decoration:none;">If you aren&apos;t able to return your garment to the original place of purchase, contact our Customer Service department directly for Return Authorisation:&#xA0;<a href="mailto:customerservice@spydersnow.com.au">customerservice@spydersnow.com.au</a>&#xA0;</li></ol>

Warranty Procedure

Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and c

Some of our goods come with a guarantee or warranty from the manufacturer against defects. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. We will assess a warranty claim in accordance with your legal rights, upon receipt of a proof of purchase and inspection of the returned goods. Spyder offers a limited lifetime warranty against defects in materials and workmanship, which is applicable on outerwear only&#x2014;ski jackets and ski pants. Spyder&apos;s warranty is only valid on items purchased through an Authorized Spyder Dealer to the original purchaser, and the purchaser must provide an original receipt for purchase.Limited Lifetime Warranty means that your garment will be free of manufacturer defects for a practical life span of the product&#x2014;it does not mean the garment will last your lifetime. Lifetime of a product is determined by the amount and type of use plus care of the garment. All garments eventually show signs of wear, and wear-and-tear is not covered under Spyder&apos;s Limited Lifetime Warranty.This warranty does not cover:<ul id="isPasted"><li>Damage caused by accident, improper care, negligence, normal wear-and-tear, incorrect laundering, or natural breakdown of colours and materials over time and usage</li><li>Pant legs slashed by ski edges</li><li>Goose down feather pull-through is normal and not warrantied</li><li>Natural UV fading of colours</li><li>Real or faux fur</li><li>Damage to water-repellent coatings due to duct tape application, melting, or abrasion</li><li>Spyder does not warranty purchases through consumer resale sites such as Craig&apos;s List, or eBay</li><li>Counterfeit and Sample products</li></ul> To make a warranty claim, return the good(s) to your place of purchase or contact our Customer Service team for instructions. Please do not send the faulty item back without making contact with our Customer Service team.&#xA0;It is a condition of sale that goods are not resold for commercial purposes and that goods are returned to the country from which they were purchased.UG Manufacturing Co Pty Ltd (ABN 63 005 047 941)&#xA0;UG Manufacturing Co Pty LtdPO Box 234NORTH GEELONG VIC &#xA0;3215 ABN: 63 005 047 941

Warranty and Terms of Use

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

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Frequently Asked Questions about Spyder Australia Warranty Policy

Warranty Information