Frequently asked questions about payments.

Payment

Authorised Spyder Dealers

Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Spyder

General

What’s Your Return Policy?

How do I Make a Return Within Australia?

Do You Offer Exchanges?

How Long Does it Take to Receive a Refund?

Returns & Refunds

What is Your Shipping Policy?

Christmas Shipping Cut-Offs

Track My Order

Do You Offer Free Shipping?

Do You Ship Worldwide?

Split Shipment

Can I Ship to a PO Box Address? (PO Box, Parcel Locker, Parcel Collect or MyPost)

Who Should I Contact if There is a Delivery Problem?

Parcel lockers and Authority to Leave

Shipping & Delivery

Boardriders Community

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I Apply Promo/Discount Codes?

How Can I Obtain a Copy of my Invoice?

What do I do if I Receive The Wrong Item in my Order?

What do I do if my Item(s) Arrives Damaged?

Out of Stock Items

Order Issues

My Orders

How do I Find my Best Size & Fit?

How Should I Wash my Outerwear?

Pinnacle Jacket (2025)

GORE-TEX

PRIMALOFT

RECCO® AVALANCHE RESCUE SYSTEM

EXO TECHNOLOGY

GRAPHENE

DERMIZAX™

Product Information

Warranty Policy

Warranty Procedure

Warranty and Terms of Use

Warranty Information

Products & Warranties

What Payment Methods do you Accept?

ZIP PAY

Authorised Spyder Dealers - Australia

Authorised Spyder Dealers - New Zealand

Contact Information (Australia)

Contact Information (International)

Who do I Contact to Become an Authorised Dealer?

Contact Information