Monday 09:00 AM - 05:00 PM AEST
Tuesday 09:00 AM - 05:00 PM AEST
Wednesday 09:00 AM - 05:00 PM AEST
Thursday 09:00 AM - 05:00 PM AEST
Friday 09:00 AM - 04:00 PM AEST

Spyder

What’s Your Return Policy?

How do I Make a Return Within Australia?

Do You Offer Exchanges?

How Long Does it Take to Receive a Refund?

Returns & Refunds

What is Your Shipping Policy?

Christmas Shipping Cut-Offs

Track My Order

Do You Offer Free Shipping?

Do You Ship Worldwide?

Split Shipment

Can I Ship to a PO Box Address? (PO Box, Parcel Locker, Parcel Collect or MyPost)

Who Should I Contact if There is a Delivery Problem?

Parcel lockers and Authority to Leave

Shipping & Delivery

Boardriders Community

Can I Edit or Add Anything to my Order?

What is Your Cancellation Policy?

How do I Apply Promo/Discount Codes?

How Can I Obtain a Copy of my Invoice?

What do I do if I Receive The Wrong Item in my Order?

What do I do if my Item(s) Arrives Damaged?

Out of Stock Items

Order Issues

My Orders

How do I Find my Best Size & Fit?

How Should I Wash my Outerwear?

Pinnacle Jacket (2025)

GORE-TEX

PRIMALOFT

RECCO® AVALANCHE RESCUE SYSTEM

EXO TECHNOLOGY

GRAPHENE

DERMIZAX™

Product Information

Warranty Policy

Warranty Procedure

Warranty and Terms of Use

Warranty Information

Products & Warranties

What Payment Methods do you Accept?

ZIP PAY

Payment

Authorised Spyder Dealers - Australia

Authorised Spyder Dealers - New Zealand

Authorised Spyder Dealers

General

Contact Information (Australia)

Contact Information (International)

Who do I Contact to Become an Authorised Dealer?

Contact Information

Frequently asked questions about returns, refunds and exchanges.

Frequently asked questions about shipping and delivery.

Frequently asked questions about orders and payment.

Frequently Asked Questions about Spyder product & warranties.

Contact our friendly Spyder Customer Service Team.

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