Order Issues
Frequently asked questions about order issues.
What do I do if I Receive The Wrong Item in my Order?
We are sorry to hear you received the wrong item in your order!. Simply contact our Customer Service team and provide your Spyder Order Number as well as a photo of the item received and the name and style number of the missing item(s). Please double
What do I do if my Item(s) Arrives Damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Simply contact our Customer Service team. Please include an image of the damage. While we may not be able to guarantee your exact order is replaced du
Out of Stock Items
If an entire order cannot be fulfilled, the order will be cancelled within 1-4 business days and the payment authorisation will be terminated. The customer will be notified of the cancellation at this time. Please note that it may take additional tim