Shipping & Delivery
Frequently asked questions about shipping and delivery.
What is Your Shipping Policy?
We are pleased to offer free shipping on orders over $150, and free returns on all online orders at this time. Australia. FREE Standard Authority to leave on orders $150. $9.99 Standard Authority to leave on orders under $150. Express Authority to le
Christmas Shipping Cut-Offs
To ensure you get your gifts in time for Christmas. Please note all dates are factoring in the maximum warehouse packing time of 4 days. For Australian customers Christmas delivery cut-offs per each state are as follows:. *Please note these dates are
Track My Order
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. If you do not receive your order confirmation within a few minute
Do You Offer Free Shipping?
Yes, we do offer free shipping for domestic orders only when the order value is over $150+. Please see our Shipping Policy for more information.
Do You Ship Worldwide?
We currently only ship to addresses within Australia.
Split Shipment
Your order may be split into several parcels as we dispatch from multiple warehouses. If this is the case for your order, you should receive multiple tracking numbers via your shipment notification email. Learn more about how to Track Your Order
Can I Ship to a PO Box Address? (PO Box, Parcel Locker, Parcel Collect or MyPost)
We offer PO Boxes as a delivery option when all the items in your cart will be sent through Australia Post. The PO Box network is owned by Australia Post and can only receive deliveries that are sent by Australia Post. If your cart contains items tha
Who Should I Contact if There is a Delivery Problem?
If you are experiencing a delivery issue or delay, we suggest contacting our Customer Service team. Our customer service team would be more than happy to assist you by lodging an enquiry with the carrier on your behalf. You can also email us at custo
Parcel lockers and Authority to Leave
Also known as Safe Drop, ‘Authority To Leave’ means that a Postie or driver can leave a parcel at a recipient’s home if nobody is home. The driver will only leave the parcel if there’s a safe place on the property.Locations that are generally not sui